This might be important information to share with your tech team.
zSpace requires specific drivers, settings, and configurations to deliver an immersive stereo experience. At this time, zSpace supports up to Windows OS version 1909, also known as 19H2. If you have already updated to Windows 10 version 2004 or 20H2, in most cases, you’ll have 10 days to go back to your previous version of Windows. Microsoft provides additional details here.
More recent Microsoft OS versions have known issues that impact the ability of zSpace to render in stereo. We are working with our software partners to resolve known issues as quickly as possible.
Customers can remain on Windows 10 version 1903 or 1909 and our products will continue to operate as expected. If you have concerns or additional questions, please contact zSpace Customer Support at firstname.lastname@example.org.
Your zSpace Support Team